【Notice of Changes to Our Return and Exchange Policy】

Thank you very much for your continued patronage of our online store.

We would like to inform you that, effective October 2026, we will be revising our return and exchange policy.

The terms and conditions for returns and exchanges following this revision are as follows.

■ Domestic: The same return and exchange conditions as before will continue to apply.

■ International: For returns and exchanges from overseas, the previous fees will be discontinued, and the following shipping fees will apply.

※ If the shipping cost exceeds the standard fee due to the weight of the item or other factors, you will be responsible for the excess amount at actual cost.

・Return: Standard shipping fee: JPY 6,000 per return
・Exchange: Standard shipping fee: JPY 12,000 (round trip) per exchange

We sincerely regret that this change will place an additional burden on our customers, and we kindly ask for your understanding as we make this revision in order to maintain and improve our services.

We sincerely appreciate your continued support and patronage of our online store.

地震の影響による熊本県宛ての配送について

このたびの地震により被災された皆さまに、心よりお見舞い申し上げますとともに、一日も早い復旧・復興を心よりお祈り申し上げます。
現在、熊本県全域への配送は再開しておりますが、配達希望指定がない場合に限り、お引き受けをしております。また、被災状況や道路事情により、お届けに遅れが生じる場合がございます。
お客様にはご不便、ご迷惑をおかけいたしますが、何卒ご理解賜りますようお願い申し上げます。
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OUR CHALLENGE

SAMURAI COTTON FARM

This project started with the dream of creating things 100% organically and domestically with our very own hands. The cotton would be grown and hand-harvested by us, and then used to make the highest-quality clothing possible. It sounds like a simple enough idea, but it’s extremely difficult in practice.

FAQ

Hemming service

ONE free chain stitch hemming is offered for any jeans / pants which purchased from our stores (SAMURAI JEANS ONLINE STORE & OSAKA HEAD STORE) directly.
For a one-washed jeans, we could hem before sending out upon request.
However, the jeans would then be non-exchangeable and non-refundable.
If you prefer to hem it before delivery, your prior consent of the above terms is required.

Returns and Exchanges

To return an item, the item MUST be new, unused, unwashed, and with the tags; within 14 days of receiving the order.

We reserve the right to not accept returns or exchanges that do not meet the above requirements. If the item is being washed or in any circumstances that we could not accept the return, delivery charges for both ways would be billed.

For details, please refer to our Returns and Exchanges policy.

Regarding Customs Duties

Our prices do not include custom duty in the country where the customer resides.
On the other hand, consumption tax (10%) in Japan is excluded for overseas markets.
As soon as the item leaves our office, it belongs to the customer who paid for it. 
Customs policies vary between countries. 
Customers are solely responsible for importing the item into the country it was shipped to and any customs, as well as duties and taxes incurred because of the importation. The price on the delivery documents cannot be changed.

Deliveries to a third-party / domestic forwarding company

When an overseas customer placed an order via a third-party address for delivery; such as a domestic forwarding company in Japan, or when an order is determined to have been placed via an overseas network (IP address), the order would be canceled under our shipping regulations.
This shipping regulations is established to ensure safe and reliable delivery of products for overseas customers.

Regarding Purchases for Resale

Please note that purchases for the purpose of resale, commercial use, or any profit-making activities are not permitted.

In accordance with our Terms of Service, we may cancel orders that violate this policy.

We kindly ask for your understanding in advance.

SAMURAI FLAGSHIP STORE

2-5-5 2F
NAKATSU, KITA-KU
OSAKA CITY